General Terms
All content and photography on site is copyright to PAEONYA.CO.UK. Our photography cannot be replicated elsewhere without our permission & consent.
The reproduction of the colours of our products are as accurate as the photographic and production process will allow. Flowers are natural products, and therefore it is accepted there will be variances between the colour and shape of each individual flower.
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law, and the English courts shall have jurisdiction in all such matters.
When placing an order, you accept to receive all communications offered by PAEONYA.CO.UK. Or for your recipient to receive dispatch notifications should you leave their details after payment. To opt out of this communication, you may unsubscribe through the communications you receive.
Products
We reserve the right to change all or some of the contents or packaging to provide an item of equal or greater value without notice. All products are subject to availability. Products may be delivered in bud to ensure longer life.
Flowers contents may be harmful if eaten or cause skin irritation - please contact us if you require further information before submitting an order.
Our roses are dispatched with the guard petals intact to protect the flower during transit. Upon receipt, please remove any brown, dark or discoloured outer guard petals.
Orders & Payments
For your order to be processed and delivered on the required date, you must supply us with all the relevant details of the recipient, including full delivery details.
Your order will only be processed if full payment details are given.
Your order will be acknowledged via e-mail confirming your details if you enter a correct e-mail address, on the understanding that delivery is subject to availability. You will also be issued an order reference number for any future correspondence. Acceptance of the order will take place on the allocation of the goods to your order.
Payment may be made by any of the methods indicated on the flowers' payment page and will be debited when you place your order. If any credit or debit card offered for payment is declined by the card provider, we will make every effort to contact you on the number given at the time of ordering for an alternative form of payment. If, for whatever reason, we are unable to contact you and an alternative form of payment is not provided, the order will be cancelled.
You will be charged the current price for buying goods from our website on the date you place your order. We do our best to make sure that prices are correctly shown, but very occasionally an error may occur due to systems failure. If this should happen, we will correct the price and ask you to confirm whether you wish us to complete your order.
Cancellation by you
For most items, you have the legal right to cancel your order within 2 working days of receiving the goods. However, this does not apply to certain items which we have made, personalized or customized specifically to you. It also does not apply to perishable goods.
Cancellations for flowers and arrangements can only be accepted if received 48 hours before the requested delivery date. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received by us on the following working day. For practical reasons, flowers are non-returnable.
Due to their nature, these offers are subject to availability. In the event of supply difficulties, we will substitute flowers or packaging of equal quality and value.
For personalized gifts, due to the personalized nature of the product, cancellations can only be made prior to production. If it is possible to cancel your order, we will make every effort to do so. Once the product has been personalized, orders cannot be cancelled.
Cancellation by us
We reserve the right to cancel the contract between us if
- We have insufficient stock to deliver the products you have ordered
- The price or description of the products was listed incorrectly due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract, we will notify you by email and refund any sum paid by you to your credit or debit card. We will not be obliged to offer any compensation for loss or disappointment suffered by you.
Contact Us
Our Customer Service team are more than happy to help. If you require any information or have a problem with something you have purchased from us, you can contact us.